I will be helping you out with your particular problem on your computer. I will be working on your Malware issues. This may or may not solve other issues you have with your machine. The fixes are specific to your problem and should only be used for this issue on this machine. If you don't know or understand something, please don't hesitate to ask. It is important that you reply to this thread. Do not start a new topic. Your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe. Absence of symptoms does not mean that everything is clear. If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs.
You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
Having more that one AV and one Firewall active on your computer could cause conflicts. You really should update your IE. Update your Adobe Reader. Click this link to see a list of security programs that should be disabled and how to disable them. Be sure to print out and follow the instructions provided on that same page for performing a scan. Caution : This is a beta version so also read the disclaimer and back up all your data before using.
When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so. Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process. If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
Copy and paste the contents of these two log files in your next reply. Hi Dave, thank you for your help. You asked: Did you make any changes to your computer prior to this problem occurring such as installing new hardware or software? I did not. The day before the problem started, the only thing I did was download an album off of iTunes and had a a windows update. However, the problem persisted. I have unistalled McAfee Virus Scan When I tried to update my adobe reader, it failed because it said "Windows Installer service could not be accessed.
I just Downloaded IE When it finished, it asked to restart my computer, which I allowed. This is when things got weird. My computer started doing a Chkdsk on the c: drive. I remember reading about this in a forum, so I thought maybe it was a good thing.
I let it run its course and then my computer started up in Normal mode again, acting just like it had before the problem started. I was thrilled.
However, as I was typing this message, my computer went to a BLUE screen and said Windows had encountered a problem and it was going to shut down and restart to prevent further damage. I'm a bit scared now. I don't know what to do. It seems to have reconfigured the updates that I got rid of during the system restore, could they be it? I did these before I installed window 11, so I will probably do them again to make sure, but here are the current logs for now, in case something happens.
Did I do something wrong? Once again the Antiroot scan came up clean. When I ran the chkdsk, I only got a small amount of text that said something about being clean I think. I have the same question 4. Report abuse. Details required :. Cancel Submit. Frederik Long. Does the problem persist when you boot into Safe Mode?
How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Frederik Long's post on February 4, Works in Safe Mode. Oddly enough I was finally able to log in. Then I tried a restart and it apparently was a fluke because it started that problem over again. In reply to AnnoyedVeryMuch's post on February 4, If this was helpful, please vote by clicking the green triangle. If it solves the issue, click "Propose as answer".
Didn't help at all. Disable everything it says and all that for a Clean Boot. Just keeps freezing. A couple times now it has actually let me login and I am able to do things as normal. However, if you restart it will just freeze again. I have no idea what is causing this. Windows 10 could freeze if there is not enough space to store temp files. Thus, you can clean up temp files regularly.
Here are the steps. Step 1. Press Windows key and R at the same time, then in the Run form, type temp and hit "Enter". This will invoke Windows Explorer with your Temp folder open, showing you all the temp files on your computer.
If Windows 10 is still randomly freezing after clearing your temp files, try this method. Virtual memory is a combination of your RAM and a portion of your hard drive. It is mainly used to extend your computer's physical memory.
Follow the steps below to solve it. If you still haven't solved the Windows 10 hanging after update issue, you can diagnose the hard drive for problems. Windows has a built-in tool for the job. Follow the steps below:. Under the Tools tab, click the "Check" button under the "Error checking" section. Next, you can choose to Scan drive if wanted or Repair drive if errors were found. If your hard disk drive is problem-free, you'll see "Windows successfully scanned the drive.
No errors were found. If you do see errors, you will see this "We have found errors on this drive. To prevent data loss, repair this drive. When finished, reboot your PC and check to see if Windows 10 keeps freezing issue is resolved. If some system files get corrupted or missing, Windows 10 can freeze randomly. Microsoft makes it easy for you to get your original system files back. It has an in-built tool called System File Checker that will restore and repair any broken or missing system files.
Windows will scan your system for corrupted files and attempt to fix them.
0コメント